At Naitik Sofa Repair, your privacy is extremely important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you contact us, book a service, or visit our website.
1. Information We Collect
We may collect the following types of information:
- Personal Details: Name, mobile number, email address, and address for service visits.
- Service Details: Sofa type, repair requirements, fabric choice, and preferred time of service.
- Payment Information: Only basic payment confirmation (we do not store card or bank details).
- Communication Data: Messages, calls, or WhatsApp chats made for service booking or support.
2. How We Use Your Information
Your information is used only to:
- Confirm and schedule sofa repair services.
- Send quotations, invoices, and service updates.
- Communicate regarding your booking or any follow-up service.
- Improve our service quality and customer support experience.
We never sell, rent, or misuse your personal information.
3. Data Storage & Security
- All data shared with Naitik Sofa Repair is kept confidential and secure.
- We use password-protected systems and trusted third-party tools for secure communication.
- Only authorized staff members can access customer details.
4. Cookies & Tracking
Our website may use basic cookies to:
- Improve loading speed and website performance.
- Remember your preferences (such as contact details or last visited page).
You can disable cookies anytime from your browser settings.
5. Third-Party Services
We may use trusted third-party services such as:
- Google Maps for location tracking and directions.
- WhatsApp API for chat support.
- Payment gateways (UPI, Paytm, Google Pay) for transaction processing.
These services follow their own privacy policies and terms, which you should review.
6. Data Retention
We keep your contact and service details for up to 12 months after service completion, mainly for warranty or customer support purposes.
After that, all personal data is securely deleted from our system.
7. Your Rights
You have full rights to:
- Request a copy of your personal data.
- Ask for correction or deletion of your data.
- Withdraw consent to receive promotional messages.
You can contact us anytime for data-related requests.
8. Updates to This Policy
We may occasionally update this Privacy Policy to reflect changes in our operations or legal requirements.
The latest version will always be available on our website.
9. Contact Us
For any privacy-related concerns or data removal requests:
📍 Address: Rajnagar Extension, VVIP Gate No. 2, Ghaziabad, UP – 201017
📞 Mobile: +91 87004 15054
📧 Email: NaitikSofa@gmail.com
10. Consent
By contacting us, booking a service, or using our website, you consent to our Privacy Policy and agree to its terms.